DSL
1.
Q:
Can I purchase my own modem?
Answer:
Yes, customers can purchase their own modem. Our DSL network requires a modem certified to operate at the ADSL2+ standard. Comporium does provide a DSL modem as part of the service at no additional charge.
Yes, customers can purchase their own modem. Our DSL network requires a modem certified to operate at the ADSL2+ standard. Comporium does provide a DSL modem as part of the service at no additional charge.
2.
Q:
Do I need to setup PPPoE software to use a router with my DSL connection?
Answer:
No. Comporium's DSL network utilizes DHCP - therefore a PPPoE connection is not needed.
No. Comporium's DSL network utilizes DHCP - therefore a PPPoE connection is not needed.
3.
Q:
Does Comporium provide a wireless DSL modem gateway solution for my home/business?
Answer:
Yes. Comporium offers the VisionNet m505 as a means for providing wireless access to your home/business. This device allows multiple computers to share an Internet connection via a wired and wireless interface. This device also has a powerful firewall for protecting your network from intruders. It also allows for wireless security to be configured, protecting you from wireless intruders (not part of the default installation). There is an additional $10/month charge for this service. Installation is $49.95 and it includes:
•Setup and configuration of the wireless DSL modem gateway
•Setup of one hardwired PC
•Setup of one wireless PC (including the wireless card)
•Additional PCs can be setup to connect via the wireless interface at a cost of $49.95/computer
Yes. Comporium offers the VisionNet m505 as a means for providing wireless access to your home/business. This device allows multiple computers to share an Internet connection via a wired and wireless interface. This device also has a powerful firewall for protecting your network from intruders. It also allows for wireless security to be configured, protecting you from wireless intruders (not part of the default installation). There is an additional $10/month charge for this service. Installation is $49.95 and it includes:
•Setup and configuration of the wireless DSL modem gateway
•Setup of one hardwired PC
•Setup of one wireless PC (including the wireless card)
•Additional PCs can be setup to connect via the wireless interface at a cost of $49.95/computer
4.
Q:
How can I tell if my DSL modem is functioning properly?
Answer:
Please view the instructions at http://www.comporium.com/FAQ/DSL/DSLModems_main.htm
Please view the instructions at http://www.comporium.com/FAQ/DSL/DSLModems_main.htm
5.
Q:
What can I do prior to contacting technical support if I cannot connect?
Answer:
A simple way to troubleshoot your DSL modem connection is to powercycle. To perform this process:
1. Unplug the cable modem power cord (thin black cord) from the back of the modem. If you have a router, unplug its power cord as well.
2. Wait approximately 30 seconds.
3. Plug ONLY the cable modem in and wait for the "Cable" or "Online" light to become solid (Note: if the light does not become solid, contact technical support). Then plug the router back in.
4. Restart any computers connected. If you still cannot connect, contact technical support.
A simple way to troubleshoot your DSL modem connection is to powercycle. To perform this process:
1. Unplug the cable modem power cord (thin black cord) from the back of the modem. If you have a router, unplug its power cord as well.
2. Wait approximately 30 seconds.
3. Plug ONLY the cable modem in and wait for the "Cable" or "Online" light to become solid (Note: if the light does not become solid, contact technical support). Then plug the router back in.
4. Restart any computers connected. If you still cannot connect, contact technical support.
