Local Telephone
1.
Q:
Can I provide my own telephone equipment?
Answer:
Customer-provided equipment may be connected to our telephone company facilities, in compliance with FCC regulations. Customers who provide their own equipment are responsible for its maintenance and repair. If the terminal equipment provided interferes with the proper operation of the telephone network, the telephone company may temporarily disconnect the customer's service upon giving notice. A service charge will apply when and if the telephone company makes a repair or service call and the trouble is found to result from the use of customer provided equipment. If you have any questions concerning the use of customer provided equipment, please contact your Service Representative.
Customer-provided equipment may be connected to our telephone company facilities, in compliance with FCC regulations. Customers who provide their own equipment are responsible for its maintenance and repair. If the terminal equipment provided interferes with the proper operation of the telephone network, the telephone company may temporarily disconnect the customer's service upon giving notice. A service charge will apply when and if the telephone company makes a repair or service call and the trouble is found to result from the use of customer provided equipment. If you have any questions concerning the use of customer provided equipment, please contact your Service Representative.
2.
Q:
Can you give me some information about how 900 number services are billed?
Answer:
Under the Telephone Disclosure and Dispute Resolution Act (TDDRA), the consumer has certain rights and obligations regarding 900 services. Included in these rights is the right not to be billed by a 900 service provider for any 900 service that is not in compliance with federal laws and regulations. If you suspect a 900 billing error, please call or write Comporium Communications within 60 days. A call to our Business Office will be sufficient notice to initiate a billing review. Our business hours are at 8:00a.m. until 5:00 p.m., Monday through Friday. If you decide to write us, please submit the appropriate information regarding the call(s) in question to the address shown on our Contact Us page. When notice of a suspected billing error is received, a service representative will review your bill, make appropriate adjustments, and pursue collections of the call(s). Failure to pay may result in involuntary blocking to your access to 900 services. Your local or long distance telephone service cannot be disconnected or interrupted for nonpayment of 900 calls. Attempts to collect for disputed 900 calls will be suspended until the billing review process is completed. The billing agent is obligated to forfeit any disputed amount up to $50 per transaction if it fails to comply with TDDRA rules. This notification requires no action unless you wish to change your access to 900 service.
Under the Telephone Disclosure and Dispute Resolution Act (TDDRA), the consumer has certain rights and obligations regarding 900 services. Included in these rights is the right not to be billed by a 900 service provider for any 900 service that is not in compliance with federal laws and regulations. If you suspect a 900 billing error, please call or write Comporium Communications within 60 days. A call to our Business Office will be sufficient notice to initiate a billing review. Our business hours are at 8:00a.m. until 5:00 p.m., Monday through Friday. If you decide to write us, please submit the appropriate information regarding the call(s) in question to the address shown on our Contact Us page. When notice of a suspected billing error is received, a service representative will review your bill, make appropriate adjustments, and pursue collections of the call(s). Failure to pay may result in involuntary blocking to your access to 900 services. Your local or long distance telephone service cannot be disconnected or interrupted for nonpayment of 900 calls. Attempts to collect for disputed 900 calls will be suspended until the billing review process is completed. The billing agent is obligated to forfeit any disputed amount up to $50 per transaction if it fails to comply with TDDRA rules. This notification requires no action unless you wish to change your access to 900 service.
3.
Q:
How am I charged for telephone service work performed at my home or business?
Answer:
Comporium Communications is ready to help you install or change your telephone service. Whether you need additional wiring or outlets, multiple telephone lines, or a second line for your Internet connection, assistance is just a phone call away. The one-time charges vary depending on the type of work requested. Listed below are various charges you may incur:
Jack installation charge: Charge applied to each jack installed.
Premise wiring charge: Occurs when we install or change an inside wire in a home, apartment, or building.
Premise visit charge: Occurs when the installer has to visit your premise.
Line connection charge: Occurs for the work required to connect your line to our switching equipment.
Service order charge: Occurs for the processing of your order when you install or make changes in your telephone service.
Comporium Communications is ready to help you install or change your telephone service. Whether you need additional wiring or outlets, multiple telephone lines, or a second line for your Internet connection, assistance is just a phone call away. The one-time charges vary depending on the type of work requested. Listed below are various charges you may incur:
Jack installation charge: Charge applied to each jack installed.
Premise wiring charge: Occurs when we install or change an inside wire in a home, apartment, or building.
Premise visit charge: Occurs when the installer has to visit your premise.
Line connection charge: Occurs for the work required to connect your line to our switching equipment.
Service order charge: Occurs for the processing of your order when you install or make changes in your telephone service.
4.
Q:
How do I know someone really works with Comporium Communications when he or she comes to my home or business?
Answer:
For your safety, every Comporium Communications employee is required to carry an identification card showing his or her name and photograph. If you have any doubt whether people are from Comporium Communications please ask to see their I.D. card.
For your safety, every Comporium Communications employee is required to carry an identification card showing his or her name and photograph. If you have any doubt whether people are from Comporium Communications please ask to see their I.D. card.
5.
Q:
What do I do when I am digging where cable might be buried?
Answer:
For locating underground lines or facilities call Palmetto Utility Protection Service (PUPS) at 1-888-721-7877 prior to digging. The law requires persons to give notice or intent to excavate or demolish prior to beginning such operations. Failure to comply could subject the violator to a civil penalty of up to $1,000.00 for each violation.
For locating underground lines or facilities call Palmetto Utility Protection Service (PUPS) at 1-888-721-7877 prior to digging. The law requires persons to give notice or intent to excavate or demolish prior to beginning such operations. Failure to comply could subject the violator to a civil penalty of up to $1,000.00 for each violation.
6.
Q:
What does the law say about telephone use?
Answer:
Listed below are points from some of the laws (both Federal and State), which govern telephone usage. Violation of these laws should be reported to the proper civil authorities.
It is unlawful to:
• Make nuisance or malicious telephone calls.
• Use credit card numbers to fraudulently obtain goods or services.
• Charge a call to another person's telephone without his/her consent.
Listed below are points from some of the laws (both Federal and State), which govern telephone usage. Violation of these laws should be reported to the proper civil authorities.
It is unlawful to:
• Make nuisance or malicious telephone calls.
• Use credit card numbers to fraudulently obtain goods or services.
• Charge a call to another person's telephone without his/her consent.
7.
Q:
What happens if my number is listed incorrectly?
Answer:
Even though every effort is made to compile our telephone directory accurately, errors sometimes occur. The company assumes no liability for damage arising from errors or omissions in publishing the directory. Please report incorrect listings promptly so that we may change our records and do whatever we can to protect your service in the meantime.
Even though every effort is made to compile our telephone directory accurately, errors sometimes occur. The company assumes no liability for damage arising from errors or omissions in publishing the directory. Please report incorrect listings promptly so that we may change our records and do whatever we can to protect your service in the meantime.
8.
Q:
What services are available for the hearing or speech impaired?
Answer:
Relay South Carolina is in operation seven days a week, 24 hours a day. This service helps in providing full telephone accessibility to people who are deaf, hard of hearing, or speech impaired. Both TDD and voice users may dial the access number of 1-800-735-2905 to reach a Relay agent who will convey messages verbally or by using a TDD device. There are no restrictions on the length or number of calls placed and all calls are confidential. There is no charge for local calls, and long distance calls are billed at a reduced rate to compensate for the additional time needed to place a relay call.
Relay South Carolina is in operation seven days a week, 24 hours a day. This service helps in providing full telephone accessibility to people who are deaf, hard of hearing, or speech impaired. Both TDD and voice users may dial the access number of 1-800-735-2905 to reach a Relay agent who will convey messages verbally or by using a TDD device. There are no restrictions on the length or number of calls placed and all calls are confidential. There is no charge for local calls, and long distance calls are billed at a reduced rate to compensate for the additional time needed to place a relay call.
9.
Q:
Where do I get out-of-town telephone directories?
Answer:
Telephone directories of other cities in this country and specific foreign countries can be obtained by calling 1-800-682-4000.
Telephone directories of other cities in this country and specific foreign countries can be obtained by calling 1-800-682-4000.
