Online Billing
1.
Q:
Am I required to accept cookies in order to log in to Online Billing?
Answer:
Online Billing does require that you accept cookies for secure, personalized access to your account. Accepting cookies is safe for your computer and cookies from the Comporium Communications web site cannot be recognized or used by any other web site.
Online Billing does require that you accept cookies for secure, personalized access to your account. Accepting cookies is safe for your computer and cookies from the Comporium Communications web site cannot be recognized or used by any other web site.
2.
Q:
Do you accept credit card payments?
Answer:
For Online Billing, we accept MasterCard, Visa or Discover credit card payments and bank draft.
For Online Billing, we accept MasterCard, Visa or Discover credit card payments and bank draft.
3.
Q:
How do I log off of Online Billing?
Answer:
Simply click on the word logout on the banner that runs across the top of each page. You will be taken to the main page of the Comporium web site.
To EXIT, always use the LOG OFF button then CLOSE/EXIT your browser. This will ensure the confidentiality of your account.
DO NOT use your BACK button to view a prior page.
Simply click on the word logout on the banner that runs across the top of each page. You will be taken to the main page of the Comporium web site.
To EXIT, always use the LOG OFF button then CLOSE/EXIT your browser. This will ensure the confidentiality of your account.
DO NOT use your BACK button to view a prior page.
4.
Q:
How do I sign up?
Answer:
• Simply, go to www.comporium.com and click on pay your bill above the Google search bar, or view / pay your bill under Popular Links.
• Your username and password are found on your Comporium bill.
• Once you are logged in, you will be taken to the site agreement page, which explains the terms of use of the site.
• You will click on either agree or disagree.
• If you click on agree, you will be taken directly to a screen that requires you to change your password, provide your mother's maiden name as well as your valid e-mail address.
• After you reset your password, you will be allowed to navigate the site.
• You will be notified via postal mail that your account has been activated.
• If you disagree with the terms of use of the site, you will not be allowed to use Online Billing.
• Simply, go to www.comporium.com and click on pay your bill above the Google search bar, or view / pay your bill under Popular Links.
• Your username and password are found on your Comporium bill.
• Once you are logged in, you will be taken to the site agreement page, which explains the terms of use of the site.
• You will click on either agree or disagree.
• If you click on agree, you will be taken directly to a screen that requires you to change your password, provide your mother's maiden name as well as your valid e-mail address.
• After you reset your password, you will be allowed to navigate the site.
• You will be notified via postal mail that your account has been activated.
• If you disagree with the terms of use of the site, you will not be allowed to use Online Billing.
5.
Q:
How do I view previous Comporium bills?
Answer:
With Online Billing, you can view up to six months of past bills. Simply click on the View Summary option on the navigational bar at the top of each page. In the upper right hand corner, there is a drop down box that states choose a prior invoice to view. Click on the drop down box and select the month that you would like to view, then click on the "Click To View" button.
With Online Billing, you can view up to six months of past bills. Simply click on the View Summary option on the navigational bar at the top of each page. In the upper right hand corner, there is a drop down box that states choose a prior invoice to view. Click on the drop down box and select the month that you would like to view, then click on the "Click To View" button.
6.
Q:
How will I be notified when my bill is available for viewing and paying online?
Answer:
Depending on your monthly billing cycle, you may be notified on the 1st, 6th, 16th or 26th of each month via e-mail that your bill is now available to be viewed and paid online. Unless you select the paperless option to opt out of receiving your paper bill each month, you will continue to receive your bill via postal mail.
Depending on your monthly billing cycle, you may be notified on the 1st, 6th, 16th or 26th of each month via e-mail that your bill is now available to be viewed and paid online. Unless you select the paperless option to opt out of receiving your paper bill each month, you will continue to receive your bill via postal mail.
7.
Q:
If I am making a payment dated today, can I cancel it after I have clicked on the Submit button?
Answer:
Once your transaction has been entered and accepted, it cannot be canceled online.
Once your transaction has been entered and accepted, it cannot be canceled online.
8.
Q:
If I choose bank draft, when will my account be debited each month?
Answer:
Your account would be debited each month at the same time your payment would normally be due depending on the billing cycle that you are in. Bank drafts schedule is as follows:
• 1st Cycle bills - 10th
• 2nd Cycle bills - 18th
• 3rd Cycle bills - 26th
• 4th Cycle bills - 23rd
Should the date fall on the weekend, then the account is drafted the following Monday.
Your account would be debited each month at the same time your payment would normally be due depending on the billing cycle that you are in. Bank drafts schedule is as follows:
• 1st Cycle bills - 10th
• 2nd Cycle bills - 18th
• 3rd Cycle bills - 26th
• 4th Cycle bills - 23rd
Should the date fall on the weekend, then the account is drafted the following Monday.
9.
Q:
If I have a question or concern about a charge on my bill, can I contest it through Online Billing?
Answer:
On the View Detail option of Online Billing, there is a checkbox preceding each charge on your bill. To submit a concern regarding an item on your bill, check the box in front of the item in question. At the bottom of the page, click on the submit issues button. This button will take you to a screen that allows you to type in your question or concern. When submitting an issue, please include a telephone number where you can be reached between the hours of 8:00 a.m. and 5:00 p.m.(Monday through Friday). You may also contact your local Comporium Communications retail location.
On the View Detail option of Online Billing, there is a checkbox preceding each charge on your bill. To submit a concern regarding an item on your bill, check the box in front of the item in question. At the bottom of the page, click on the submit issues button. This button will take you to a screen that allows you to type in your question or concern. When submitting an issue, please include a telephone number where you can be reached between the hours of 8:00 a.m. and 5:00 p.m.(Monday through Friday). You may also contact your local Comporium Communications retail location.
10.
Q:
If I have a turn-off notice on my account, can I still make payments?
Answer:
Payments will be accepted at all times on Online Billing. However, if payment is not made prior to midnight on the date the payment is due, your service may be interrupted and you may incur a reconnect fee.
Payments will be accepted at all times on Online Billing. However, if payment is not made prior to midnight on the date the payment is due, your service may be interrupted and you may incur a reconnect fee.
11.
Q:
If I have multiple accounts with Comporium, will I need a User ID and Password for each account?
Answer:
If you have multiple accounts (i.e. Cable TV, Internet, and Telephone) with Comporium that are billed separately, you will need to enter each account number and password separately to access those bills. You can reuse the password as each account is uniquely identified with its own password.
If you have multiple accounts (i.e. Cable TV, Internet, and Telephone) with Comporium that are billed separately, you will need to enter each account number and password separately to access those bills. You can reuse the password as each account is uniquely identified with its own password.
12.
Q:
Is Comporium's Online Billing billing service secure?
Answer:
At Comporium, we understand that security and privacy are extremely important to our customers, so we have taken steps to ensure that your checking account number, credit card number or your account information is never sent unprotected over the Internet. We encrypt your information prior to transmission to ensure that it cannot be read in transit.
At Comporium, we understand that security and privacy are extremely important to our customers, so we have taken steps to ensure that your checking account number, credit card number or your account information is never sent unprotected over the Internet. We encrypt your information prior to transmission to ensure that it cannot be read in transit.
13.
Q:
Is my password case sensitive?
Answer:
No, you can enter your password with either upper or lower case letters.
No, you can enter your password with either upper or lower case letters.
14.
Q:
What do I do if I forget my password?
Answer:
If you forget your password, click on the forgot my password button on the log in page and you will be taken to a page that will ask you for the information that you entered during your initial sign up. Enter the answer correctly and you will be taken to a page that will provide your password.
If you forget your password, click on the forgot my password button on the log in page and you will be taken to a page that will ask you for the information that you entered during your initial sign up. Enter the answer correctly and you will be taken to a page that will provide your password.
15.
Q:
What if my e-mail address changes, can I update my information online?
Answer:
In the Edit My Profile section of Online Billing, you can change your e-mail address and your password. For security reasons, you will be notified via postal mail when your account information has been changed.
In the Edit My Profile section of Online Billing, you can change your e-mail address and your password. For security reasons, you will be notified via postal mail when your account information has been changed.
16.
Q:
What is required to sign up for the first time?
Answer:
First, you will need access to the Internet and a valid e-mail address. You will also need the most current copy of your Comporium Communications bill. Your account number is printed on the first page of your bill in the top right-hand corner. Your password can also be found on the first page of the bill above the total amount due box in the top right-hand corner of the page. Once you activate your Online Billing service, your password will no longer print on the paper bill.
First, you will need access to the Internet and a valid e-mail address. You will also need the most current copy of your Comporium Communications bill. Your account number is printed on the first page of your bill in the top right-hand corner. Your password can also be found on the first page of the bill above the total amount due box in the top right-hand corner of the page. Once you activate your Online Billing service, your password will no longer print on the paper bill.
17.
Q:
When setting up my payment method, where can I find my bank’s routing transit number and my checking account number?
Answer:
The routing transit number can be found in the lower left hand side of your check. The checking account number is to the right of the routing number.
The routing transit number can be found in the lower left hand side of your check. The checking account number is to the right of the routing number.
18.
Q:
When will my account reflect my payment?
Answer:
Your account typically will reflect payments made on the same business day in which the transaction took place.
Your account typically will reflect payments made on the same business day in which the transaction took place.
19.
Q:
Which browser do I need to use Online Billing?
Answer:
Online Billing only supports Microsoft Internet Explorer 5.0 and higher or Netscape Navigator 4.7 and higher.
Online Billing only supports Microsoft Internet Explorer 5.0 and higher or Netscape Navigator 4.7 and higher.
20.
Q:
Will I continue to receive my paper bill in the mail?
Answer:
Unless you choose the paperless option, which allows you to opt out of receiving a paper bill, you will continue to receive your paper bill via postal mail.
Unless you choose the paperless option, which allows you to opt out of receiving a paper bill, you will continue to receive your paper bill via postal mail.
